Dr. Dalton Kehoe

Dalton has been helping individuals and organizations throughout North America strive for excellence for over thirty years. As an organizational development practitioner, trainer and motivational speaker, Dalton inspires others with the passionate energy he brings to his mission in life: revitalizing organizational and personal relationships. Whether it’s a keynote speech for 1200 or an inter-active seminar for 20, his presentation and seminars on life-giving leadership, self-managed communication, creative thinking, problem solving, and on the building of powerful work teams are thought-provoking, dynamic and entertaining.

Dalton, Associate Professor of Communication Studies at York University, is also one of the most highly-rated seminar leaders in the Executive Development Division of the Schulich School of Business, and has been recognized as one of the top teachers at both York, and also in the province of Ontario.

Dalton’s goal is to help organizations respond to current waves of change with a system of values, modes of leadership and forms of collaboration that stimulate organizational excellence. Dalton inspires people to attain and sustain personal excellence by appreciating the leadership that comes from within, and which is anchored in two unchanging values: the management of self and the appreciation of others.

Birgit Langwisch

Birgit combines her knowledge of human communication and her experience in mediation and facilitation, with her passion for bringing "the best of ourselves" into interpersonal interactions, even difficult ones involving disagreement, miscommunication and intense emotions.

With a teaching background in English Language and Literature, and trained as a mediator, facilitator and workshop leader, she brings a wealth of both theoretical knowledge and practical experience to her work. Her clients value her terrific sense of humour, her commitment to collaborative learning and her deep appreciation for the variety of their perspectives and experiences. Workshop participants often comment on her ability to facilitate challenging situations with empathy and calm.

Birgit's contribution to Heart of the Matter includes, helping groups manage all kinds of change "appreciatively", coaching problem-solving teams and work groups, mediating conflict and delivering workshops focused on: self-managed communication, facilitation techniques for leading teams, using mediation and negotiation techniques, self-management & conflict resolution, life-giving leadership, and quality customer service on the frontline and on the telephone.

In her spare time, she indulges a passion for singing, gardening and spending time with her human family, as well as a trio of cats and her trusty, old, dog, Alaska.

Mark Norman

Mark is a respected and sought after consultant and trainer. He ventured from his work in wildlife management into the psychology of human dynamics in the workplace, in order to make significant contributions to organizational vitality. Time and experience have proven his value to countless individuals and teams in search of effectiveness and balance.

He currently devotes his efforts to the development of individual and corporate leadership, helping leaders and teams rise above the issues that impede creativity and growth.

Mark has led major organizational change initiatives in the educational sector, increased empowerment and built effective teams in the pulp and paper industry, rolled out learning and career resilience processes in the automotive industry. His passion, in all of these areas, is the development of leadership that inspires individuals and teams to take ownership of their contributions to organizations. Mark has worked with thousands of people, from assembly lines to boardrooms. He is just as comfortable and effective working with front line workers as he is coaching executives. His mastery of English and French benefits his clients by providing fully bilingual services across Canada and in the U.S.

Mark is valued in the training environment for his inclusiveness, his ability to challenge thinking, his sense of humour and the consistent creation of safe learning environments.

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