Birgit combines her knowledge of human
communication and her experience in mediation and facilitation, with her
passion for bringing "the best of ourselves" into interpersonal
interactions, even difficult ones involving disagreement, miscommunication and
intense emotions.
With a teaching background in English
Language and Literature, and trained as a mediator, facilitator and workshop
leader, she brings a wealth of both theoretical knowledge and practical
experience to her work. Her clients value her terrific sense of humour, her
commitment to collaborative learning and her deep appreciation for the variety
of their perspectives and experiences. Workshop participants often comment on
her ability to facilitate challenging situations with empathy and calm.
Birgit's contribution to Heart of the
Matter includes, helping groups manage all kinds of change
"appreciatively", coaching problem-solving teams and work groups,
mediating conflict and delivering workshops focused on: self-managed communication,
facilitation techniques for leading teams, using mediation and negotiation
techniques, self-management & conflict resolution and appreciative
leadership.
In her spare time, she indulges a passion for singing,
gardening and spending time with her family.