WE COMBINE INDUSTRY FUNDAMENTALS WITH OUR OWN UNIQUE PHILOSOPHY.
At Heart of the Matter, we believe in building healthy, collaborative and productive organizations. Our unique approach and individualized solutions foster integrated change for your business. Our custom training, consulting and coaching solutions help leaders, teams and organizations leverage their successes and multiply their results. Our philosophy is based on 3 key elements.
Mark specializes in human dynamics in the workplace, assisting leaders, teams, departments and whole organizations in developing positive cultures that get results.
Currently, Mark teaches for both the Schulich School of Business in the Masters Certificate of Healthcare Leadership and the Masters Certificate of Municipal Leadership at York University. He also delivers seminars for the Gustavson School of Business and The Loyalist Training and Knowledge Centre.
SANDRA NORMANFounding Partner
Sandra works with her clients to enhance self-awareness, leadership presence and impact. As a sounding board for thinking and vision, a catalyst for sustainable change Sandra partners co-creatively with her clients in building positive organizational culture
Sandra serves as lead coach within The Loyalist Training and Knowledge Centre’s Certificate for Municipal Leaders. She holds an Associate Certified Coach designation with the International Coaching Federation.
As a good corporate citizen we believe in giving back. As a people-focused company, our vision incorporates improving communities and supporting children’s rights. Our efforts to support communities and charitable organizations include dedicating our time and offering our services. Recent efforts include community building in Kenya, pro-bono services for local non-profit organizations and a sitting Board Member of Robin’s Nest Global Child Fund.